Privacy Policy

Last Updated: December 12, 2024

At Tesoro Export Services, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

When you contact us through our website or conduct business with us, we may collect:

• Name and contact information (email address, phone number)
• Company name and business details
• Product interests and sourcing requirements
• Communication preferences
• Order and shipment information

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and provide customer support
• Process quotes, orders, and coordinate deliveries
• Provide information about our products and services
• Improve our website and services
• Comply with legal and regulatory requirements
• Send business communications related to your orders

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract performance: Processing necessary to fulfill our business relationship
• Legitimate interests: Improving our services and business operations
• Consent: Where you have explicitly agreed to receive marketing communications
• Legal obligations: Compliance with applicable laws and regulations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Trusted service providers who assist in our business operations (shipping carriers, payment processors) under strict confidentiality agreements
• Legal authorities when required by law or to protect our rights
• Business partners involved in fulfilling your orders, with your consent

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing your data
• Portability: Receive your data in a structured, commonly used format
• Object: Object to processing of your personal data
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at info@tesoroexportservices.com

7. Cookies

Our website may use cookies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function properly.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Business records are typically retained for 7 years in accordance with Spanish commercial law.

9. International Data Transfers

As we operate internationally, your information may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy regularly.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Tesoro Export Services
Email: info@tesoroexportservices.com
Location: Valencia, Spain
WhatsApp: +34 692 888 149

13. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD) or your local supervisory authority.